consoo

Customer Service

We build portals, AI ticketing and knowledge bases to reduce response times and make support traceable.

AI Layer

CONSOO

Where the friction is, and where it goes

  • Requests scattered across channels
  • Manual ticket assignment
  • Repetitive answers
  • Client documents hard to find
  • Classified tickets
  • Monitored SLA
  • More autonomous customers
  • Reusable knowledge base

What we can build for customer service

01

Self-service portal

Customer portal for requests, documents, case status and traceable communications.

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AI Layer

CONSOO

02

AI ticketing

System that classifies, assigns and suggests answers using business knowledge.

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AI Layer

CONSOO

03

Intelligent knowledge base

Semantic search across procedures, manuals, FAQ, contracts and previous cases.

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AI Layer

CONSOO

04

SLA dashboard

View on priorities, response times, operator workload and recurring issues.

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AI Layer

CONSOO

Before and after CONSOO

The goal is not adding software, but removing operational friction.

Requests arrive by email and are manually routed.
Tickets are classified, assigned and monitored with clear rules.
Operators search answers in scattered documents and messages.
Knowledge base and AI suggest sources, procedures and response drafts.

More concrete use cases

Customer ticket portal

Requests, attachments, statuses and conversations in an ordered environment.

AI request classification

Category, urgency and department suggested before assignment.

Knowledge base assistant

Suggested answers for operators using internal documents and past cases.

Customer document area

Contracts, manuals, reports, deadlines and communications always available.

Returns and complaints workflow

States, checks, approvals and automatic communications.

Omnichannel inbox

Email, forms and digital channels collected into queues with SLA and priority.

Have a process like this?

Book a free 30-minute consultation: we turn it into a clear architecture of web app, integrations and AI automation.

  • 30 minutes, online
  • No commitment
  • A look at your real case
  • Reply within 24 hours
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Other areas

Sales & Procurement

We connect sales pipeline, quotes, suppliers, price lists and margin data into faster operational tools.

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Marketing

We make campaigns, leads, content and channels measurable by connecting marketing, CRM and sales data.

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Operations & Production

We digitize jobs, warehouse, quality and operational tasks with integrated web apps and automations.

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